Return Policy Page

Return Policy

3 Worx Shop handles consumer returns and refunds in line with the Consumer Protection Act 68 of 2008 (CPA). As we are a reseller and products ship directly from our supplier partners, please contact us first so we can arrange the return.

• Defective items within the return period: returned items are assessed under our supplier partner's out-of-box failure (OBF) and warranty process. Depending on the outcome, the item is repaired, replaced or refunded as required by the CPA.
• Condition: items must be returned in their original box with all accessories, manuals and packaging.
• Manufacturer warranty: after the return period, faults are handled under the manufacturer's warranty. Faulty devices covered by the warranty are repaired at no cost to you.
• Assessment fee: devices that are out of warranty, damaged by the customer, or where no fault is found or the fault cannot be replicated, may be charged an assessment fee of R420.00 (incl. VAT), payable before the device is released back to you.
• Return delivery: return and delivery costs follow our supplier partners' terms and will be confirmed to you in advance.